Frequently asked questions

Our mortgage advice service fees are calculated based on the complexity of your requirements, usually ranging between £250 - £500.

We have access to over 150 lenders.

Lenders work to different timescales but we'll be able to give you an indication of turnaround times once you've decided to proceed with a particular product. We'll monitor your application and provide you with regular progress updates.

Absolutely. All lenders are different and it’s more than likely we’ll know the right lender to submit your application to.

It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to: Compliance Department; Connect IFA Ltd, 39 Station Lane, Hornchurch, RM12 6JL or call: 01708 676110. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk

Financial Conduct Authority Register The Financial Services Register is a public record of firms, individuals and other bodies that are PRA and/or FCA authorised. Law Society - Find a Solicitor The Law Society of England and Wales is the professional association that represents and governs solicitors for the jurisdiction of England and Wales. Association of Mortgage Intermediaries The Association of Mortgage Intermediaries is the representative body for the mortgage and protection advice profession. AMI’s membership covers all types of firms from the largest networks through to sole practitioners. We have relationships with broker firms across the country.

It can take anything from 6 weeks to 3 months depending.

No! - All lenders have different criterias, so it's important to speak to a specialist like us to help you.

Happy to help! We have established relationships with both that we can recommend.

Yes! - However, some lenders will do a desk top valuation or an automated generated one.

No!

The quick answer is, no. Some lenders will help you but it is dependent on many factors.